Welcome to Al Raad Electronics
These Terms & Conditions govern your use of Al Raad Electronics’ website and services. By using our website and purchasing our products or services, you agree to comply with these terms. Please read them carefully.
1. General Terms
- By accessing and purchasing from Al Raad Electronics, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
- These terms are subject to change at any time, and it is your responsibility to stay updated with the current terms on our website.
2. Product Purchases
- Availability: We strive to keep our inventory up-to-date; however, product availability is subject to change.
- Pricing: All prices are listed in Omani Rial (OMR) and include applicable taxes unless otherwise stated. Al Raad Electronics reserves the right to change prices without prior notice.
- Order Confirmation: Once an order is placed, you will receive an email confirmation. Orders are only confirmed after payment is received.
3. Returns & Refunds
- Return Policy: Products may be returned within 14 days of purchase if they are unused, in their original packaging, and with a receipt. Certain items (like personal care devices and opened software) are non-returnable.
- Refunds: Refunds are issued in the original form of payment within 7-10 business days of receiving the return.
- Exchanges: We offer exchanges on defective products, subject to inspection.
4. Repairs and Services
- Warranty Coverage: We provide a warranty for certain products and services, which varies based on the manufacturer’s terms. Warranty details are provided at the time of purchase.
- Service Fees: Repair costs will be discussed and agreed upon before repairs begin. In some cases, additional fees may apply for parts.
- Customer Responsibility: Customers must provide accurate information regarding product issues and are responsible for any backup of data before a repair. Al Raad Electronics is not liable for data loss.
5. Product Warranty
- Manufacturer Warranty: Many of our products come with a manufacturer warranty, which covers defects under normal use. Warranty claims are subject to the terms outlined by the manufacturer.
- Extended Warranty Options: Extended warranty plans may be available for select products at an additional cost.
- Non-Covered Issues: Damage due to misuse, accidental damage, or unauthorized repairs is not covered under the warranty.
6. Limitation of Liability
- Al Raad Electronics is not liable for any indirect, incidental, or consequential damages arising from product use, loss of data, or loss of profits.
- Our maximum liability for any product or service shall be limited to the amount paid by the customer.
7. Privacy Policy
- We respect your privacy and are committed to protecting your personal information. Our Privacy Policy details the information we collect, use, and store.
8. Governing Law
- These Terms & Conditions are governed by the laws of Oman. Any disputes arising from these terms will be subject to the jurisdiction of Omani courts.
9. Contact Information
- For any questions regarding these Terms & Conditions, please contact us at:
- Email: info@alraadelectronics.om
- Phone: +968 9710 0112
- Address: Al Raad Electronics, Al Buraimi, Oman